Everything you need to know about our products, orders, and delivery.
Frequently Asked Questions
What products do you sell?
What products do you sell?
We offer a wide range of confectionery including pick ’n’ mix candies, gummies, sour and tangy treats, freeze-dried candy, imported and novelty sweets, and curated candy boxes for gifting and special occasions.
Are your candies fresh?
Are your candies fresh?
Yes. All products are prepared and packed fresh to ensure quality, taste, and hygiene. We carefully handle and store our candies to maintain their freshness until dispatch.
Do you offer custom mixes or gift boxes?
Do you offer custom mixes or gift boxes?
Many of our mixes and boxes are hand-packed, giving each order a unique and personalised feel, subject to product availability.
How long does order processing and delivery take?
How long does order processing and delivery take?
Orders are processed within 1–2 business days. Delivery times vary depending on location and courier service.
Do you ship nationwide?
Do you ship nationwide?
Yes, we provide nationwide shipping. Shipping charges are calculated automatically at checkout.
What should I do if my order is damaged or incorrect?
What should I do if my order is damaged or incorrect?
Please contact us within 24 hours of delivery with clear photos of the issue so we can assist you.
Do you accept returns or refunds?
Do you accept returns or refunds?
Due to the nature of food products, we do not accept returns. Refunds or replacements may be considered in genuine cases.
Do your products contain allergens?
Do your products contain allergens?
Some products may contain or come into contact with common allergens such as nuts, dairy, gluten, or soy. Customers with allergies should review product details carefully or contact us before ordering.